Online Licensing - How to re-license a Cancelled license application for a pet


Sometimes it is necessary to cancel a license for a variety of reasons. Perhaps they chose the wrong license type, or there was insufficient information provided. 

When this occurs, these are the steps the customer needs to take to re-license the pet. 

This process assumes you have already created a profile and have logged in to the Online Licensing portal. 

For more information on how to do this, see our help doc on creating a profile HERE

  1. From the Welcome! landing page, click the link My Pets at the top of the page
  2. The cancelled pet should display highlighted, with a message warning that the license applied for was cancelled:
  3. Tick the box beside the Name of the animal in question to activate it, then click the Renew button.  
  4. The Person Details will load so you can verify they are correct and nothing has changed. Click Next to verify and proceed. 
  5. The animal's information will appear: correct any information that may have been incorrect (e.g. if that was the reason the license application was cancelled)
  6. Click Next 
  7. The final stage will be to select a License Type from the drop-down. It will default to showing the last license selected, but if this was incorrect, click the down arrow at the end of the drop-down to select another:
  8. When the correct license has been selected, click Save
  9. The Payment Page will load. As payment will have been refunded when the license was cancelled, please process a payment for the new license application.
  10. Payment Details: Enter the Card Number into the area indicated. Incorrect numbers will be rejected. 
    • Enter the expiry date as prompted
    • Enter the CVC number as prompted
    • Enter your zip number as prompted
  11. Terms & ConditionsClick on the terms & conditions link to view, then click the adjacent box to agree to these terms and conditions. 
  12. When the page is complete, the Pay $# button will activate. Click the button to complete. 
  13. Your payment was successful! message will display to confirm. 

NOTE: The site will notify you of a successful application and your receipt will be emailed. 

Have more questions? Submit a request


Powered by Zendesk