Owner Relinquishment (How to "surrender" an animal already impounded / in care)

This procedure applies to persons coming into the shelter to identify an animal that was brought to the shelter as a stray and they want to surrender the animal

1. Obtain the Animal ID.
2. Search for person reclaiming their animal.
   • If not found, click on the Create a New Entry link.
   • Fill in the relevant blanks on the Add New Person Mandatory fields: first name, last name, residential address, mailing address if different than residential, telephone number, and gender. Depending on your organization you may be required to confirm identification.
   • Click Update Details.
3. On the Edit Person Details page, click on the Scroll To Bottom link and click on the Reclaim / Relinquish
4. On the Reclaim screen, click on the Owner Relinquishment link
   • On the Animal Search page enter the Animal ID in the Go To Animal ID Click View.
5. Complete the following:
   • Status: click on the down arrow and select Owner Relinquishment.
   • Animal Name: enter the animal’s name.
   • Age: ensure the animal’s age is accurate.
   • Surrender Reason: Click on the down arrow and select the primary reason the animal has been surrendered to your organization.
   • Other Surrender Reason: If there is not an applicable reason in the previous menu, enter the reason here. (NB the primary reason must be Other for this field to activate)
   • General Animal Notes: Enter all of the information given to you by the person redeeming the animal, both written and verbal.
   • Click Update Details.
6. This will take you to the Add Relinquishment Details Shelter procedures will dictate applicable fields.
   • Relinquish Details: this section calculates impound, boarding and additional fees that the relinquishing owner will be responsible for.
   • Shelter Release Fees: If an overall shelter release fee applies, place a check mark in the applicable box.
     • Click on the down arrow to select the fee description. This will default the fee in the applicable field to the right.
   • Agency Release Fee: If an overall agency release fee applies, place a check mark in the applicable box.
     • Click on the down arrow to select the fee description. This will default the fee in the applicable field to the right.
   • Daily Care / Boarding Fees (# days): If daily fees apply, lace a check mark in the applicable box.  An additional section will display. 
     • Add Boarding Fees: click on the applicable add  This will generate a popup window.
     • Boarding Fee: click on the down arrow to select the applicable boarding fee description.
     • Days: enter the number of days that are to be charged at this rate (week days and weekends may differ).
     • Total: the total de will default.
     • Click Add Fee. The popup window will disappear and the fee will now display on the main page.
     • Repeat if necessary.
   • Additional Fees: this allows or additional charges to be added.  This list may differ in different systems.
     • General Vaccination Fees: if this does not default and fees are applicable, place a check mark in the box if general vaccination fees apply. This will enable the field to the right.  If the fee defaults and is incorrect or is the field is blank or a ‘0’ displays manually edit the fee by placing your cursor in the field and edit.
     • Consultation Fees: if this does not default and fees are applicable, place a check mark in the box if consultation fees apply. This will enable the field to the right.  If the fee defaults and is incorrect or is the field is blank or a ‘0’ displays manually edit the fee by placing your cursor in the field and edit.
     • Medical Fees: if this does not default and fees are applicable, place a check mark in the box if medical fees apply. This will enable the field to the right.  If the fee defaults and is incorrect or is the field is blank or a ‘0’ displays manually edit the fee by placing your cursor in the field and edit.
     • Other: place a check mark in the box if other additional fees apply.  This will enable the fields to the right.  Enter a brief description of what the additional fees are for.    Manually enter the fee by placing your cursor in the field.
7. The combined total of all fees listed will display in the Total Redemption Fees 
8. Click Update Details.
9. The Add Receipt page will display.
10. 1. Payment Method: Click on the down arrow to select the method of payment. EX: credit card, check, cash, etc.
    2. Complete applicable fields based on the payment method.
    3. Ensure there is a designated allocation selected.
    4. If your site is Digital Signature enabled, ask your client to sign now
    5. Click Update + Print.
11. Print copies as required and have your client sign if Digital Signatures are not enabled.