Set Up - Dispatch Officers

The Administration link will only display for users that have administrative access to the system.  This allows certain areas of the system to be edited by administrative staff.  This process is to allow officers to be added, edited or deleted from the dispatch area of the system.

This process is applicable for setting up a list of staff for the Humane Officer, Ambulance and Animal Control Officer Rolls. 

*You will need to note if this person can do various areas by using the tick boxes provided. You may also need to assign them to a region.

1. In the left-hand menu on the Welcome page click on the Administration link.
2.  On the Administration page, click on the Dispatch Administration link.
3.  Go to the Inspector, Ambulance and Animal Control Officer section.

To ADD Officer

1. Click on the Add ­­­­link.  This will generate the New Officer pop up window.
2. Name: if the officer is not in the system as a user*, enter their name here.
3. Select a (system name here) User:  if the officer is in the system as a user, select the officer’s name from the auto-complete options offered.
4. Officer Initials:  enter the initials of the officer.
5. Officer Region:  click on the down arrow to assign the officer a region.
6. Ambulance Officer, Inspector, Animal Control Officer:  place a check mark in all that apply.
7. Click Add Humane Officer.  The popup window will disappear.

 * Note: Changes made to usernames via Edit User Access are not reflected in the Humane Officer/Ambulance Officer/Animal Control Officer lists. Use the Edit Officer function to make changes here. 

*Note: if an officer is a system user, but their details are not added here by using the Select a Shelter Buddy User option and the user isn't selected from auto-complete correctly, the record won't link to their login and they will not have access to the View Dispatch Jobs link in the left-hand menu. 

To EDIT Officer

1. Click on the Edit ­­­­link.  This will generate the Edit Officer pop up window.
2. Officer: click on the down arrow to select the officer to be edited.  Additional fields will then display. 
3. Name: edit the officer’s name if needed.
4. Officer Initials:  edit the officer’s initials if needed.
5. Officer Region:  click on the down arrow to change the user region if needed.
6. Ambulance Officer, Inspector, Animal Control Officer:  place or remove a check mark where needed.
7. Click Edit Inspector.  Click Ok.  The popup window will disappear.

To DELETE Officer

NOTE: This will not delete the officer entirely, but hide it so it can no longer be selected or applied to current or future Dispatch Jobs. However, jobs previously assigned to this officer will continue to display their name even after it has been deleted.  

1. Click on the Delete ­­­­link.  This will generate the Delete Officer pop up window.
2. Officer: click on the down arrow to select the officer to be deleted. 
3. Click Delete.  Click Ok.  The popup window will disappear.

To UNDELETE Officer

This feature is used to correct accidental deletions or in situations where an individual worked as an officer previously, then left the organisation and was removed from the lists, but returns to work as an officer again at a later time. Undeleting will reinstate all former settings for this officer. 

1. Click on the Undelete link. This will generate the Undelete Officer pop up window.
2. Officer: Click on the down arrow to select the officer to be undeleted.
3. Click Undelete. Click Ok. The pop-up window will disappear.