Opting in/out of Petco Love Lost for Adoptions


If your site is set up to auto-push to Petco Love, but a client does not wish to share their information with that site, these are the steps to follow: 

  1. Obtain the Animal ID.
  2. Search for the person adopting the pet.
    • If not found, click on the Create a New Entry link or click on the New Record link in the orange menu to the left of the screen (if available).
    • Fill in the relevant blanks on the Add New Person Mandatory fields: first name, last name, residential address, mailing address if different than residential,   telephone number, and gender.  Depending on your organization you may be required to confirm identification and include a date of birth.
    • Click Update Details.
  3. On the Edit Person Details page, click on the Scroll To Bottom link in the upper left-hand section of the screen and click on the Adoption link in the Personal Categories
  4. Complete the adoption as normal. 
  5. The next screen will load an opt-in page, asking if your adopter would like to opt-in for Petco Love
    • If "yes" is chosen, then Petco Love will get the pet and owner details. 
    • If "no" is chosen, these details will not be retrieved by Petco Love
  6. Make your selection and click Continue to proceed to the Receipt page. 

This process is used for other opt-in/opt-out processes, so, depending on your site settings, Petco Love may not be the only option on this page. 

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