The below links are helpful guides to capture videos or screen shots of your screen to send support to show an issue you are having:
Video
Windows 10:
https://www.howtogeek.com/183231/how-to-record-your-desktop-and-create-a-screencast-on-windows/
Mac OS:
https://www.howtogeek.com/214202/how-to-record-your-mac-screen-without-additional-software/
Iphone / Ipad:
Android:
https://www.howtogeek.com/176956/how-to-record-your-android-devices-screen-with-android-4.4-kitkat/
Screen Shot Image
Windows:
https://www.howtogeek.com/226280/how-to-take-screenshots-in-windows-10/
Mac OS:
https://www.howtogeek.com/256718/how-to-take-screenshots-on-a-mac/
Iphone / Ipad:
On iPhones, iPads, and iPod Touches, press the Power button and the Home button at the same time. The contents of your screen will be saved to your Camera Roll folder.
Android
https://www.howtogeek.com/121133/how-to-take-screenshots-on-android-devices-since-4.0/
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