Uploading Errors


If you are using a custom software, or your software has you fix your own mapping errors, here's a basic 10-step how-to that will work for most software using AutoUploading to us, as long as it does not upload an import.cfg automatically each time along with your pet CSV data file. 

1. Login to your account
2. Switch to the account you want to edit: 
Use the "Switch" dropdown menu on your Admin Home page.
Confirm that you now see the correct account name in the upper left.
3. Click "Shelter/Rescue" in the green navigation bar and select "Manage My AutoUpload Account".
4. Scroll down to see that account's FTP info:
FTP Username
(all numbers)
FTP Server
FTP Password
 (all capital letters)
5. Use that info to log into your FTP using your FTP program. 
6. Download the import.cfg to your desktop.
7. Go back to the AutoUpload page and click the "Test Import Now" button. 
You will then see the ERROR and INFO messages.
All you need to fix are the ERROR ones.
As an example, you might see:
ERROR: "Chicken - Rooster" is not a valid Breed for the Animal type of 'Farm Animal' (must be a valid breed name). Pet data file: line 3 (Pet ID: 380935)
8. Open the import.cfg file you downloaded.
Helpful tip from a shelter: If you use a PC, to be able to open and edit your import.cfg file and have it save with the needed line breaks, try TED notepad (it's free): -- Mac users can use TextEdit.
Look for the Breed section and add in a mapping for your custom breed. So it will look like this when your'e done:
Chicken - Rooster=Chicken
The text to the left of the = is what you have. The text to the right is the value we allow. 
What we allow is in the Excel file
So for any errors involving breeds or colors, you will find the values we allow there.
There are different sheets/tabs for the animal types and chickens and roosters are on the bird tab.
9. Save your edited import.cfg
10. Go back to your FTP program and upload the import.cfg overwriting the import.cfg that is there.
That's it!
You can check that you fixed all the errors by clicking the "Test Import Now" button again. You should either see green checkmarks, or just INFO messages. No more ERROR ones.
Please contact if you need help!
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