This process will unlink a previous possible match in the system once it has been determined that the linked possible match is not the right animal.
- Access the Edit Person Details page of the person who has lost their animal.
- On the Edit Personal Details page click on Scroll To Bottom or scroll to the Personal Categories menu and click on the Lost link or Found link as applicable.
- Click on the Previous Possible Match link.
- Click on the Edit Match link
- The Possible Match quote page will display.
- No Match: place a check mark in the box.
- Date Not Matched: click on the Calendar Icon to select the date it was determined that the animal was not a match.
- Click Update Possible Match.
- This will return the linked possible match Edit Animal Details status back to the previous status. It will no longer say Hold for Possible Match.
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