Confirmed Match Procedure - Information File Only (Lost / Found)

This procedure pertains to a lost animal that has been returned to the owner by the finder, not the shelter or facility.  Often people will call back after reporting an animal lost to report that the animal has been returned to them.  When an animal has been returned to the owner and there is both a lost and a found record in the system they must be updated in the system to reflect the change.  This will show that the animal was reunited with the owner with the assistance of the shelter, passing on the information of one party to the other.

1. Access the Edit Person Details page of the person who has lost their animal.
2. On the Edit Personal Details page click on Scroll To Bottom or scroll to the Personal Categories menu and click on the Lost link
3. Click on the List Existing Lost Animals link.
4. Right click on the Edit link of the lost animal record in question and click on the Open in New Window This will open a new window displaying that animal’s Edit Animal Details page.
   • Status: click on the down arrow and select the status Matched. This status indicates the animal was returned to the owner with the assistance of the shelter. If the animal came home without any assistance from shelter representatives, the status should be Returned Home.
   • General Animal Notes: click the link in the Animal Menu to open a new pop up. Enter the Animal ID of the found record, indicate that this is a definite match. The date, time and the initials of the user who enters the note will be automatically recorded. 
   • Click Update Details and close the Edit Animal Details
5. On the main screen displaying the List All Lost Entries page, click on the here link to go back to the Lost menu page.
6. Click on the Previous Possible Match link to see if the found record was linked.
   • If so, go to step #7.
   • If there is a record but it was not linked as a possible match you will need to search for it and follow the a,b,c steps for #7.
   • If there is not a found record in the system then this process is now complete.
7. Right click on the Edit Animal link of the found animal record in question and click on the Open in New Window The Edit Animal Details page will display.
   • Status: click on the down arrow and select the status Matched to indicate the animal was returned to the owner via the assistance of shelter representatives.
   • General Animal Notes: click the link in the Animal Menu to open a new pop up. Enter the Animal ID of the lost record, indicate that this is a definite match. The date, time and the initials of the user who enters the note will be automatically recorded. 
   • Click Update Details and close the Edit Animal Details
8. Release all other possible matches for the returned animal.