Set Up - Dispatch Request Codes

The Administration link will only display for users that have administrative access to the system.  This allows certain areas of the system to be edited by administrative staff.  This process is to allow codes to be added, edited or deleted from the dispatch area of the system.

This process is applicable for setting up the cruelty codes for the Dispatch PC for Ambulance Requests, Animal Control Issues, Cruelty Complaints, General Dispatch Requests, and Routine Inspections. 

Some examples:

Ambulance:  injured animal, rescue, or large animal down.  

Animal Control: Animal at Large, Vicious Attack, Dog Continually Barking, Livestock on Road.

Cruelty Complaints: No Food and Water, No Shelter, Rescue, No Treatment, Cruelty.

Routine Inspections is used for premises inspection or property checks for adoptions, routine inspections of pet shops, boarding establishments etc. This is used when the job is routine and not as a result of a complaint.

General Dispatch can be used to track adoption transfers, document delivery, cremation pickup drop offs etc. These would be listed as request codes in the General Dispatch area.

1. In the left hand menu on the Welcome page click on the Administration link.
2. On the Administration page click on the Dispatch Administration link.
3. Go to the Dispatch Request Codes section.

To ADD Codes

1. Click on the Add ­­­­link.  This will generate the Add Dispatch Request Code pop up window.
2. Dispatch Request Type: click on the down arrow to select the dispatch section the code is to be listed under. 
3. Dispatch Request Code:  enter the code title.
4. Click Add Dispatch Request Code.  The popup window will disappear.

To EDIT Codes

1. Click on the Edit ­­­­link.  This will generate the Edit Dispatch Request Code pop up window.
2. Dispatch Request Type: click on the down arrow to select the dispatch section the code to be edited is listed under. 
3. Dispatch Request Code:  click on the down arrow to select the code to be edited.
4. New Dispatch Request Code:  enter the correct code title.
5. Click Edit Dispatch Request Code.  The popup window will disappear.

To DELETE Codes

1. Click on the Delete ­­­­link.  This will generate the Delete Dispatch Request Code pop up window.
2. Dispatch Request Type: click on the down arrow to select the dispatch section the code to be deleted is listed under. 
3. Dispatch Request Code:  click on the down arrow to select the code to be deleted.
4. Click Delete Dispatch Request Code.  Click Ok.  The popup window will disappear.
5. NOTE: once deleted, these codes will still be visible on jobs they have been assigned to; and will be reportable if defaults of "all" codes are selected (or no codes, depending on the report), however you will not be able to assign them to new jobs or search for or report on them individually. 
   If you update a dispatch job after a code assigned to it has been deleted, the job will remove all trace of this code: it will not be reportable or visible anywhere.