Dispatch Reports Overview List

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Reports are constantly being updated and changed for Shelter Buddy, so this list is subject to change without notice.

Updated June 2017

Report List

Ambulance New Jobs (Report 35)
Finds unassigned Ambulance jobs.

Ambulance Response Times (Report 685)
This report provides ambulance response times and includes a calculated time frame from received to pick up. Report is for use with the old dispatch module only.

Parameters:

  • Date range: from the dispatch job's pickup date.
  • Council / Jurisdiction: taken from the job address.
  • Ambulance Driver: the officer from the dispatch job.
  • Ambulance Request Code: taken from the dispatch job.

Animal Control Services Activities (Report 340)
This report shows all Animal Control Dispatch Request Details including details on the animals seized/surrendered.

Animal Control Summary (Report 343)
This report shows all incoming animals for a particular agency and also those animals that the public brings into that agency's particular warrant area (if any).
Carried In From Previous Period
These are the animals that have come in from the agency or warrant area before the date range selected in the report that are still in care.

Animal Outcomes (Report 470)
This report shows the outcomes of animals brought in by the ambulances or inspectors, i.e. whether or not the animals were euthanised, adopted, in care, etc.

Animals Seized, Surrendered, Put To Sleep (Report 581)
This report shows the number of each animal type seized, surrendered or put to sleep from dispatch jobs. The date range filters the date the job was received.

Average Response Times (Report 666)
This report determines the average response times over given periods, using the Date Attended field on the Inspection Details page (Add Inspection Details in the Dispatch Menu). Useful to track the effectiveness of enhanced procedures and priorities in dispatch. Filters out any unattended jobs (i.e. jobs that have no Date Attended entered in the requisite field) during the reporting period.

Calls by Officer (Report 34)
This report shows a summary of each job and the calls that were started during the date period selected. Can be filtered to show only jobs with the "after hours" box marked.

Citations Issued (Report 522)
This report shows the citations for animal cruelty, neglect or breaches of Animal Control.

Cruelty Complaint Follow-ups Detailed (Report 79)
Required for Dispatch Cruelty Complaints to show total workload involved for inspectors ie 1 cruelty complaint may require 2 revisits to finalise so this equals a total of 3 visits to the property/site. Currently, Cruelty complaints only report the 1 record for the initial complaint received.

SPCAs want to be able to capture not only every Cruelty complaint job that they receive but also have the ability to capture the number of onsite property revisits/follow ups for each job to show the full workload of inspectors.

The report only includes inspections that are:

  • of type cruelty complaint
  • Only inspections

And the filters are defined as:

  • Date Range: date the job was received
  • Officer: the officer assigned to the inspection (not the job)
  • Status: the status of the inspection.
  • Outcome: the outcome of the job.
  • Inspection type: this will alter the column "Number of follow-ups to the selected inspection types.


Cruelty Complain Follow-ups Summary (Report 80)
Required for Dispatch Cruelty Complaints to show total workload involved for inspectors ie 1 cruelty complaint may require 2 revisits to finalise so this equals a total of 3 visits to the property/site. Currently Cruelty complaints only report the 1 record for the initial complaint received.

SPCAs want to be able to capture not only every Cruelty complaint job that they receive but also have the ability to capture the number of onsite property revisits/follow ups for each job to show the full workload of inspectors.

The report only includes inspections that are:

  • of type cruelty complaint
  • Only inspections

And the filters are defined as:

  • Date Range: date the job was received
  • Officer: the officer assigned to the inspection (not the job)
  • Status: the status of the inspection.
  • Outcome: the outcome of the job.


Cruelty Report (Report 395)

Investigated
The number of inspections where the dispatch request is a cruelty complaint and the inspection is NOT a followup. The date range is the date the inspection was attended.

Followups
The number of inspections where the dispatch request is a cruelty complaint and the inspection is a followup. The date range is the date the inspection was attended.

Orders
The number of inspections where the dispatch request is a cruelty complaint and A breach type of MOU has been entered The date range is the date the inspection was attended.

Criminal
The number of inspections where the dispatch request is a cruelty complaint and the inspection is NOT a followup. Charges approved by Crown are ticked for PCA Act or Criminal Code The date range is the date the inspection was attended.

Ambulance
The number of inspections where the dispatch request is an ambulance request. The date range is the date of pickup

Unfounded
The number of inspections where the dispatch has been flagged as unfounded, and in history the job is flagged as finalised. The date range is the date the the inspection was flagged as finalised in history

Warrants
The number of inspections where the dispatch request is a cruelty complaint. The date range is the date the inspection was attended.

Daily Worksheet Report (Report 396)
This report shows details of jobs which are either assigned, awaiting recheck, or have been attended but not finalized.

Detailed Dispatch Summary (Report 589)
A comprehensive list of dispatch cases from which, to prioritize at a glance, enables management and officers to look at a summary of cases with details of each case.

Dispatch Animals Report (Report 382)
This report allows you to view dispatch jobs based on animal classes (livestock, wildlife etc) which were reported by the caller.

Dispatch Audit Trail (Report 649)
Audit trail of changes made to dispatch records.

Dispatch Numbers Report (Report 124)
Counts the number of Dispatch jobs entered into the system in various ways.

Parameters:

  • officerName: The name of the Officer, Inspector, ACO etc that may be assigned to the job. This will filter the return to only show jobs assigned to this person or persons.
  • JobTypes: used to filter for specific job types, e.g. Cruelty Complaint, Ambulance, Animal Control etc.
  • Regions: Relates to the Region/Physical Location the user was assigned to when the job was created. Will restrict the return to only jobs entered from this/these locations.
  • officerName Regions: Filters by the custom zoning used by Dispatch.

Dispatch Service Standard (Report 574)
This report details the response time to dispatch jobs. This report uses the statuses entered via the Dispatch Summary pop-up to determine how long a job took to process. 

Dispatch Stats By Animal Type (Report 231)
This report shows the number of each animal type reported (not actually picked up or seized) for each code. Note: it is counting the Type, not the individuals, and will count each animal type listed on the job as one (1) regardless of how many instances of that type are listed, or what is entered in the Number of Animals field.

A job with multiple codes will be counted for each code and each animal type.

Parameters

  • Date range: The date the job was added to the system
  • Jurisdiction/Shire: The jurisdictions assigned on the Dispatch Address
  • Officer Region: The officer region in which the job took place. Report offers and option to group by region also.
  • Codes: Select one or more of these to filter the jobs to only show those which had one of the selected codes checked

Dispatch Stats By Cruelty Code (Detailed) (Report 32)
This report shows details of animals attached to dispatch jobs along with a brief snapshot of the dispatch job itself. The filters are as follows:

  • Warrant Area: the warrant area in which the job took place
  • Date from / Date to: The date the job was added to the system
  • Officer Region: The officer region in which the job took place
  • Codes: Select one or more of these to filter the jobs to only show those which had one of the selected codes checked
  • Animal Class: for reported animals only, entered in the Animal Summary at the base of the Dispatch job, not those that have a unique Animal ID linked to the job.
  • Animal Type: the animal type for the above Animal Summary animals: does not relate to those linked to the job by Animal ID number.
  • Inspection Status: The Inspection status from the Inspection or Follow up page.
  • Group by Location and Officer Region: will place job assigned to specific login region and custom dispatch regions together.
  • Source: the source entered on the dispatch job page, i.e. where the report came from (e.g. public, police etc)
    Fields:
  • Reported Animal Breed: The breed of animals in the Animal Summary at the bottom of the dispatch page, not those linked to the job by unique Animal ID numbers.
  • Reported Animal Type: The Animal Type of animals in the Animal Summary at the bottom of the dispatch page, not those linked to the job by unique Animal ID numbers.
  • Source: Displays the source as entered on the dispatch job page.

Dispatch Stats By Cruelty Code (Summary) (Report 613)
This report shows details of animals attached to dispatch jobs along with a brief snapshot of the dispatch job itself. The filters are as follows: Warrant Area: the warrant area in which the job took place Date from / Date to: The date the job was added to the system Officer Region: The officer region in which the job took place Codes: Select one or more of these to filter the jobs to only show those which had one of the selected codes checked

Dispatch Stats By Suburb and Job Type (Report 573)
This report shows the number of dispatch jobs grouped by job type and suburb for an entered date range.

Dispatch Summary (Report 393)
This report will show a breakdown of job outcomes, and how many jobs had each outcomes. Keep in mind, a job can have more than 1 outcome, so the final count on the summary report is not a reflection on the number of jobs, more a reflection on how many outcomes were used.
There is also a detailed version of this report as well

Dispatch Summary (Detailed) (Report 732)
The detailed report will show details of each job which matches the selected criteria. This report will show a summary of job outcomes, and how many jobs had each outcome. It will also include jobs that have no outcomes, so one can be assigned if required. For this reason, totals may not balance with the summary version, which excludes jobs that have no outcome.
Keep in mind, a job can have more than 1 outcome, so the final count on the summary report is not a reflection on the number of jobs, more a reflection on how many outcomes were used.


Emailed Dispatch Summaries (Report 388)
This report shows details about all dispatch summaries emailed from the system.

Final Dispatch Outcomes (Report 580)
This report shows the number of each outcome grouped by animal type. The date range filters the finalized date of the job.

Humane Officer Animal Release Report (Report 107)
This report finds animals that were released to their owners, using the Seized Release function on the Dispatch page. Excludes animals that were released to the shelter.

Humane Officer Kennel Report (Report 115)
No description.


Instructions Issued (Report 575)
This report shows the number of instructions issued by each officer, grouped by officer region.

  • Date Range: The date the instruction was issued.
  • Officer Region: The region that the officer works in.

Job Outcomes (Report 584)
This report shows outcomes for dispatch jobs finalized during the given date range.

MOU Report (Report 113)
No description. Custom Report.

Officer Activity Log (Report 21)
This report shows the officers activity log for a given date range recorded via the dispatch summary page. It also includes the status history of the job during the time the officer was attending the job.
This report shows the officers activity log for a given date range.
The region filter is based on the officer region the officer is linked to in admin.
The date range is based on the starting date of the activity, e.g. when their shift started, or break started, or attending a job.


Request For Service By Dispatch Code (Report 636)
This report is a statistical summary of the number of cruelty codes for a dispatch job for a given month.

Seized Animal Report (Report 93)
This report displays information for animals linked to Dispatch jobs with a unique Animal ID number, regardless of whether they are currently in care, or have exited care, or are simply information only files.

Parameters:

  • Officer: will limit the report to jobs assigned to a particular Officer/Inspector
  • Job Type: Limits the report to specific types of Dispatch job, e.g. Cruelty Complaint or Animal Control
  • Physical Location: Defines the behaviour of the Shelter Location drop down.
  • Shelter Location: Filters the report by animals held in a particular Shelter Location
  • Jurisdiction: limits the report by the jurisdiction entered in the Lost/Found Address field on the Animal Details page
  • Seized From / To Date Range: the date the animal entered care
  • Only Show In Care Animals: Excludes animals with an outcome. NB includes information and in care animals.
  • Show Animals Which Have Not been Released to Shelter: Shows only animals that have not had the “Release to Shelter” process applied.
  • Show Information Only Animals: Limits the report to just animals that are entered as information only.
  • Order By: Offers different options the report return can be ordered by.

Fields:

  • Codes: The dispatch code assigned to the job the animal is linked to
  • Job postcode: the postcode/zip code in Job Address field
  • Job suburbName: the suburb/city/town in the Job Address field.


Unpaid Citations/Violations (Report 19)
This report lists citations / violations that have not been paid. To qualify as "not paid", the citation will have no receipt linked to it, or the total receipt payments does not equal the total citation fine amounts.
The date range uses the date issued field of the citation.

The Citation fine is for the individual citation's fine. The payments made is the sum of receipts linked to the citation (to show part payments)

 

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