Photo / Document Storage Manager


Storing images and documents on Shelter Buddy has never been easier!

For simplicity's sake, we will use and Animal file as an example but now ALL photo/document managers operate the same way - including those linked to Person and Dispatch files. 

To upload a new photo simply navigate to the file you need and click the Photo/Document Manager link. 

A modal will open that overlays your page with a screen like this:


To upload photos or other items, simply click or tap your mouse cursor into the upload bar it will automatically open your folders for you to select photos from, just as before, except now you can select and upload multiple photos at one time.

Alternately, click to highlight them in your folder (hold Ctrl and click for multiple items) and then drag the selected images onto the Drag file here or click/tap to upload bar until the bar goes green:


Release the cursor and all selected photos will simultaneously upload:


Click the link in the top left that says Images to view the selected image and all other images uploaded:


To amend the default photo, simply select the photo you would like from the right-hand bar by clicking on it, then use the drop down to select the Default  tag:


Thit will automatically tag this photo as the default photo, and remove the default tag on the previous photo. 

Note you can also tag photos for Popup Pet Photos (if enabled) and Upload to Public Site (if applicable). 

To edit a photo use the icons above the photo currently displayed in the centre. Hover your mouse over each icon to see what it does.  

Select Rotate Left or Rotate Right to correct the orientation of an image or use the crop tool the tighten the image. When selected, the crop tool will notify you cropping is in progress with a red warning message at the top. NOTE: you won't be able to close the modal if you are editing a photo.

As your mouse comes into contact with the selected photo it will change from a pointer to a cross, indicating it is ready to crop. Use the cross to highlight a section of the image you would like to keep:


When you are happy with your selection, click the Save icon next to the Cropping in Progress message. To start again, click the little green cross instead. 

To remove a photo at any time, click Delete. If the photo you are removing is the Default, the Default tag will automatically move to the next photo uploaded. 

To scroll through uploaded images, use the up and down arrows at either end of the list display of photos on the right or simply move the scroll bar up and down to see different images:


Additionally, you can sort by the date the image was added or the file name using the drop down directly above to make it easier to locate items. 

Once you are happy with your changes, simply click OK and the modal will close, upload the default photo to the file display (where applicable) and save your changes. 

Uploading other file types works just the same way, provided it is a file type allowed by your site settings.

When uploading non-image files, to the Doc. Library, for example, the resulting documents will be ordered by Type as the default (e.g. PDF, Word, Excel etc.) and by Date Added. However, there is an option to amend the way they are sorted by Name (Title) instead:


To download files from a Document Library (any document library), simply hover your mouse pointer either over the icon for the file until it changes to a download icon and click:

2017-03-29_10-10-33.jpg                      OR

Hover your mouse pointer over the title of the document until it is underlined and click:


Either of these methods will download the document so it can be opened and viewed. To delete a document, simply click on the red cross icon at the top right of each document icon, then click Delete to confirm or Cancel to return to the document modal. 

To change allowable file types for your site, contact 

Have more questions? Submit a request


  • Avatar
    Michael 'Myke' Bagnall

    This is awesome!!! I was wondering what formats of files are allowed to be uploaded? Especially video formats. Thanks for this awesome update.

  • Avatar
    Selena Reid

    Allowable file types are custom for each site: for McKamey it is enc,jpeg,jpg,doc,docx,xls,xlsx,pdf,txt,wLmp,mpg,wav,au

    If you need more, just email and we can add them in.

    Glad you like the update!

  • Avatar
    Michael Farnham

    Is there a way to do a mass (/multiple) download or do they have to be done individually?

  • Avatar
    Selena Reid

    Hi Michael,
    Not at this time, but we do have plans to build a "Download all" option. We don't have a release date for this feature yet, but keep an eye on the upgrade notices and we'll announce when it's released.


  • Avatar
    Jerrica Owen

    Hi- is there another place to store photo's that are NOT adoption photos or part of an investigation/case? We have photos of things that need to be stored for animal medical records (tumor photo's, etc.) and if we use the document manager photo option - there is a risk of the photos being uploaded to our 3rd party sites or our own website with their adoption profile. Thank you!

  • Avatar
    Selena Reid

    Hi Jerrica,

    Are you looking for the Vet Documents section? It's found in the Animal Menu on the Medical Notes page and is only visible from there. It's a separate section to the main Photo / Document Manager, so there's no risk whatsoever of it being uploaded to a 3rd party site.


  • Avatar
    Michael Farnham

    Our apologies. I just notified everyone that was inquiring about this about "Vet Documents" a few minutes ago. Thank you!

  • Avatar
    Lynn Bell

    Hi Selena,
    Have there been any thoughts to having a number of documents loaded I.e. (2) next the photo/document wording on the animal page so that you can quickly notes that docs have been loading onto the animals doc file.

    Cheers Lynn

  • Avatar
    Cameron Priem

    Hi Lynn,

    We have had a couple of customers ask for this so it will be something we add in as a future feature. I've created a ticket so we can keep you in the loop of our progress.


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