Why does is say "adoption linked to multiple status" (Undo Adoption issue)

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When processing an Undo Adoption, you may encounter this message: 

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There are usually two reasons this occurs: 

1. A user processed an intake after the Adoption took place (e.g. a return), then the intake source was later deleted from the Animal's Source History via Maintain Source History for an Animal, but the linked status was not removed. 

2. A user manually amended an Adopted status to a different status using Maintain Status History for an Animal

In both of these cases, the end result is that the adoption process is recognising two different statuses (or more, in the case of version 1) associated with it, but it's programming only allows it to undo an adoption if the linked status = "Adopted" (or some version thereof). 

To identify the issue: 

Go into the adopted Animal's file and compare the Status and the Status History.

  • If the status showing as current on the Animal Details page is not an Adopted status, but the Source showing is the same one the adoption is linked to, then reason #1 is in effect. 
  • If the status showing as current on the Animal Details page is an Adopted status, but when you check Status History the most current status here is not an Adopted status, then reason #2 is the issue. 

You can confirm by running report 119 "Audit Trail". This report will show you any manual changes or edits that took place in the animal's history. 

To troubleshoot the issue: 

  1. If Reason #1 is the case, go into Admin > Maintain Status History for an Animal and delete any status that follows the Adopted status, so it is the "current" status once more and shows on the Animal Details page as well as the top of the Status History list.

    You should be able to successfully run the Undo Adoption at this point. 

  2. If Reason #2 is the issue, go into Admin > Maintain Status History for an Animal and edit the most recent status. Change it back to an "Adopted" status and make sure you click the "Change Animal's Current Status?" box.

    Once the "Adopted" status is reinstated, you should be able to successfully run the Undo Adoption procedure. 

If you can't determine why you can't undo an adoption or the above suggestions did not resolve the situation for you, please contact support@shelterbuddy.com for further assistance. 

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